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Profile
Join date: Feb 6, 2025
Posts (2)
Mar 18, 2025 ∙ 4 min
Migration from Legacy Chat to Salesforce Messaging for In-App and Web (MIAW) for Retail Client
1. Executive Summary This document details the successful migration of Retail Client’s customer service chat functionality from a legacy...
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Feb 6, 2025 ∙ 2 min
Case Study: Real-time Technician Tracking & Scheduling with Salesforce Field Service
The article discusses how Salesforce Field Service enhances real-time technician tracking and scheduling, leading to customer satisfaction.
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Rupal Shekhar
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Salesforce Developer
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