.webp){kind=small}
About the Role
We are looking for an experienced ServiceNow Platform Architect to serve as a trusted advisor to our customers, helping them maximize the value of their ServiceNow investment. In this role, you will define platform strategy, guide architectural decisions, establish governance frameworks, and ensure long-term platform health, scalability, and business alignment.
This is a strategic advisory position focused on architecture, governance, AI adoption, and customer success rather than hands-on implementation. You will collaborate with customer stakeholders, delivery teams, and executive leadership to design scalable ServiceNow solutions that support digital transformation initiatives.
Key Responsibilities
- Act as the primary architectural advisor for enterprise ServiceNow engagements.
- Develop platform strategies and roadmaps aligned with customer business objectives.
- Guide customers on workflow adoption, platform capabilities, and solution architecture.
- Lead architecture reviews, governance discussions, and technical design workshops.
- Assess platform health and recommend improvements for performance, security, scalability, maintainability, and upgrade readiness.
- Identify architectural and technical risks, develop mitigation strategies, and ensure proactive risk management.
- Advise customers on ServiceNow AI capabilities, including Now Assist and Agentic AI, and align AI initiatives with business goals.
- Establish governance frameworks to ensure long-term platform sustainability and adherence to best practices.
- Provide architectural guidance across ServiceNow modules, integrations, data models, and security.
- Build trusted relationships with technical teams, business stakeholders, and executive leadership.
- Mentor project teams and provide technical leadership throughout complex enterprise engagements.
- Collaborate with delivery teams to ensure successful project execution while maintaining architectural integrity.
- Create and maintain architecture documentation, platform standards, and governance artifacts.
Leadership Responsibilities
- Lead large, complex ServiceNow transformation engagements.
- Ensure successful delivery of projects within scope, timeline, and budget.
- Establish governance forums and oversee project quality, risk, and change management.
- Coordinate across cross-functional, geographically distributed teams and implementation partners.
- Drive executive-level decision-making and stakeholder alignment.
- Manage project scope, financials, resource planning, reporting, and delivery governance.
- Coach and mentor project managers, engagement managers, and technical teams.
- Support strategic account growth by identifying opportunities for platform expansion and optimization.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) – At least one certification
- ServiceNow Advanced Architecture (ArchX)
- ServiceNow Certified Technical Architect (CTA) or actively pursuing certification
- Now Assist Essentials
- Now Assist Executive Micro-Certification
- Agentic AI Executive Micro-Certification
Requirements
Extensive experience designing enterprise-scale ServiceNow platform architectures.
Strong expertise in ServiceNow ITSM with experience in at least one additional workflow such as:
IT Operations Management (ITOM)
Customer Service Management (CSM)
Human Resources Service Delivery (HRSD)
Security Operations (SecOps)
Deep understanding of:
CMDB
Common Service Data Model (CSDM)
ServiceNow security architecture
Integration architecture
Instance lifecycle management
Experience defining governance frameworks, platform roadmaps, and enterprise architecture strategies.
Strong knowledge of solution architecture principles, technical debt management, and enterprise architecture frameworks (TOGAF preferred).
Experience with REST APIs, integrations, and enterprise application architecture.
Strong understanding of ServiceNow AI capabilities, including Now Assist and Agentic AI.
Excellent stakeholder management and executive communication skills.
Proven ability to influence strategic decisions across technical and business teams.
Strong analytical, problem-solving, and decision-making abilities.
Experience working on large enterprise digital transformation programs.
Familiarity with Agile delivery methodologies and the Now Create methodology.
About the Company
Winobell is an IT consulting and services company specializing in Salesforce implementation, customization, and enterprise software solutions. We help businesses streamline their processes, enhance customer relationships, and achieve digital transformation through cutting-edge technology and expert consulting.