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Business System Analyst

Concord, Vaughan, ON, Canada

Job Type


About the Role

Education, Qualifications, and/or Work Experience Requirements:

  • Minimum 5+ years of direct experience working as a Business Systems Analyst at a Global setting.

  • Minimum 5+ years of direct experience working with Salesforce administration or development.

  • Ability to serve as a lead subject matter expert and champion to drive industry best practices for the evolution of the company’s ecosystem of integrated tools.

  • Ability to lead investigations regarding new Salesforce features and functionality, contribute to recommendations for process improvements and keep application users informed about system functionality and enhancements.

  • Experience with Agile methodologies

  • Highly developed written and verbal communication and interpersonal skills.

  • Strong attention to detail, goal-oriented with analytical mindset

  • Versatility, flexibility, and a willingness to work within constantly changing priorities.

  • Commitment to excellent customer service.

  • Comfort in dealing with company personnel at all levels.

  • Ability to work independently or collaboratively as required.

  • Project Management experience

Additional Requirements:

The ideal candidate will also have experience with at least one of the following:

  • Apex Development

  • Lightning Component Development

  • Field Service Lightning Implementation and best practices

  • Informatica ETL integration

  • Oracle

  • Python

  • PowerBI

About the Company

Winobell commands deep technical expertise in every aspect of Salesforce CRM.
Our team is a focused group of Salesforce evangelists where each member has the highest level of passion for Salesforce CRM. We understand the importance of our customer's business, treasure their trust and strive for their success.

The Winobell team has worked on multiple salesforce implementation projects with big MNCs spread across the globe and can assist you in getting the best of you Salesforce Implementation.


Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:

Salesforce System Analyst for Commercial Operations you will be part of a team delivering the most creative, sophisticated, and challenging applications on the platform.

You will be a key contributor and member of the functional project team responsible for gathering information from key users/stakeholders in order to support the designing, planning and executing delivery of custom applications and enhancements that are uniquely tailored to the business’ and stakeholders needs. Our solutions utilize deeply technical aspects of all areas of the platform, and require the highest quality implementations built for scale, efficiency, and a great customer experience.

You will work directly with the internal stakeholders to understand their needs and detailed requirements, and will be responsible for designing a robust solution to meet those needs, eventually communicating that solution in a clear and professional manner to client stakeholder executives.

The role will report to the SFDC Technical Mgr. within the global Commercial Operations team. He/ She will have the opportunity to interact with and leverage the collective knowledge of Commercial Operations team- which includes: Global Analytics, Market Intelligence, Sales and Service Operations, Data Governance and Commercial Strategy. 

Duties and Responsibilities:

Collaborate and consult with stakeholders, both internally and externally to craft dynamic and flexible solutions to meet the needs of a rapidly growing sales organization.

Partner cross-functionally with business application owners (Salesforce, Field Service Lightning, Eloqua, PowerBi, Oracle ERP and others ) to ensure our business automation and data management processes are smooth and well connected.

Evaluate business requirements to identify best in class process and technology solutions

Assist in defining, estimating, and shaping technical solutions using best practices

Lead and manage the design, configuration, and deployment of third-party tools in enterprise IT projects

Optimize processes in Salesforce Sales cloud in lightning environment.

Conducting requirements interviews to uncover underlying problems and prepare detailed recommendations for process and system improvements

Working with technical leads to transform and develop design and implementation documents;

Define and document user interfaces and data requirements and develop functional specifications and system design specifications;

lead quality assurance and testing to mitigate risks and ensure issues are identified, tracked, and resolved in a timely manner;

Create training materials and documentation 

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